Terms and Conditions
CREDIT & DEBIT CARD TRANSACTIONS I authorise you to charge my credit
or debit card with all charges I have been notified of and any
charges pursuant to my varied instruction in addition to charges
incurred but not foreseen.
Terms and Conditions of Business
estimates are purely this and are not the final figure unless all
relevant information to provide and accurate quotation is provided
by the customer if you are or should be or have been aware of a
relevant piece of information then you should communicate this to
the company
Our contract Conditions and Extra care handling charge explained.
Packing boxes are delivered FREE of charge (UK only) and are
supplied at cost price in advance of your move on a sale or return
basis provide unwanted boxes in good condition as new are returned
to our driver on day of move or returned to our dispatch at your
expense. Please call us now on FREEPHONE 0800 980 5866 or why not
visit www.removal-boxes.com and order online
the company offers a 2 man packing service at £40 per hour, plus
the cost of packaging materials.
the company makes an additional charge of £50 for Saturday moves
and £150 for Sunday moves.
The quotation assumes ease of access and parking adjacent to the
house for loading and unloading.
An additional charge is added for premises with difficulties or
above the first floor.
Please inform us in advance of any heavy lifting required such as
pianos and safes and any likely difficulties with a large Removal
vehicle so we may make provisions which will be chargeable.
Assembly of furniture and any tradesman services such as the
disconnection of a washing machine will incur a charge we will not
be able to fix or remove lighting .
Waiting for keys at the new property will incur an additional charge.
All items in the move over £250 must be specified in advance.
Whether free storage has been given or accepted,
a collection charge from the warehouse is a £500 handling fee
if we do not redeliver the goods.
Furniture Storage Extra care handling charge cover is extended to
indemnify the client against All Risks of loss or damage to
household removals arising from any fortuitous cause during loading
or unloading of the conveying vehicle or transit therein but excluding:
A) Loss or damage to food & drink, furs, jewellery, watches,
precious metals and precious stones, deeds, bonds, Bills of
Exchange, Promissory Notes, Money or securities for money stamps of
all kinds, Manuscripts and other documents.
B) Loss or damage caused by or arising from wear, tear, gradual
deterioration, mildew, moth, vermin, or any progress of cleaning,
repairing or restoring.
C) Loss or damage to self-assembly furniture which is not designed
to be moved and we accept no liability for this self assemble type goods.
D) Mechanical or Electrical derangement unless caused by external damage.
E) Breakage of owner- packed goods unless caused by a major accident
to the delivery vehicle.
F) Loss or damage occurring in premises where the goods are stored
or warehoused unless the cover is granted elsewhere in this policy.
In the event of loss or damage to any article forming a pair or set,
the indemnity granted here under shall be limited to the
proportionate value that that article bears to the total value of
the pair or set and no additional depreciation shall be paid.
Provided always that if at the time of an event resulting in a claim
under this extension the value of the goods shall exceed the amount
stated in the policy schedule the Company will only be responsible
for such proportion of the loss as the amount stated in the said
schedule bears to the actual value of the goods.
Its is a condition precedent to liability under this extension that
the client shall obtain a value inventory in respect of the goods,
prepared prior to commencement of transit and signed by the owner
of the goods.
Any discrepancies and complaints should be notified to the company
in writing within 48 hours of the move to tony@tony-carroll.com .
Furniture Storage facilities are available please call for more details
Your Removal Quotation letter is valid for a minimum period of 6 months.
Furniture Storage Our contract Conditions and Extra care handling
charge explained.
Part load deliveries will be shipped to the final destination
warehouse at our convenience but usually within 28 days
Charges if you postpone or cancel the removal
If you postpone or cancel this contract, we will make a charge
according to how much notice is given.
(a) all of a Deposit non refundable after booking is made.
(b) More than 14 days before the removal was due to start; 50% of Deposit
(c) Less than 14 days, but more than 8 days before the removal was
due to start; 30% of the removal charge, including deposit.
(d) Less than 8 days before the removal was due to start; 60% of the
removal charge, including deposit.
(e) On the day before the move 100% of the removal charge.
Limited Liability
In the removals industry, limited liability is standard practice
because the mover does not know the value of a customer's goods.
We encourage all our customers to take out Extra care handling
charge to cover themselves against losses greater than the limits
set out in our terms and conditions and for risks where they have
no rights of recourse against the removal contractor.
Extra care handling charge
If customers want to discuss and negotiate alternative terms and
conditions they may. Please call Tel Free UK 0800 980 5866
Depending on the request it may be necessary to increase the Extra
care handling charge price.
Special Cases
Furniture Storage terms and conditions are important. Please note
the following:
claims excludes liability for jewellery and other similar items
any claim limits the company's liability to £40 per item in the
event of loss or damage caused as a result of our negligence items
are defined as individual or a total box of contents or any
separately listed items as per an inventory accepted by the company
on the move day
the company limits the company's liability to £75 per premises in
the event of damage to your premises
the company excludes liability for owner packed goods other than
negligence.
the company specifies the time limits for submitting claims for
loss or damage to 48hrs after the move and must be submitted in writing
jewellery and other items should not be included for removal.
If you want to do your own packing you need to consider the following:
the company is responsible for the loss or damage caused by its
negligence but not by inadequate or poor quality packing. Goods may
be damaged by other causes over which a removal contractor has no control.
Secondly, our limit of liability is £40 per item or box and this
will not be enough for some items.
the company recognises that its customers need proper financial
protection and offers Extra care handling charge to cover goods
while they are being packed, loaded, transported, unloaded and
unpacked by the company. If your move involves storage, this can be
arranged too.
What Type of Extra care handling charge Do I Require the company
recommends to all customers that they take out Full "All Risks" -
Extra care handling charge. This does not literally cover anything
that may happen, but does include cover for damage by breakage,
vehicle accidents, fire, storm and theft.
You can choose Extra care handling charge on a reinstatement basis
which means "new for old", or an indemnity basis which means "like
for like".
New for Old Extra care handling charge
If something is totally lost or destroyed you will be paid the new
replacement value or the item will be replaced as new. If the item
can be repaired, our agent will arrange this if it is cheaper and
gives a satisfactory result.
Like for Like Extra care handling charge
Claims will be settled on the basis of the new value minus an
allowance for age, wear and tear.
Check the value of your goods.
Once you have decided between "new for old " and "like for like" you
must calculate the value of your goods.
This is your responsibility, because neither the company nor our
agent know the value of your property.
Claims Time Limit
For goods delivered by the company, claims must be notified within
48 hours of delivery. If another company collects goods from a
Furniture Storage warehouse, claims must be notified when the
goods are handed out by the company staff. Our agent will refuse
to pay claims if you do not adhere to these time limits.
Provision of service We will do our best to provide service to you
by any date we have agreed with you but we do not guarantee to do so.
Matching Pairs and Full Sets of Items
Like most household contents policies, if one of a pair of items or
part of a set is lost or damaged, our agent will only pay for the
individual item that is lost or damaged. Our agent will not pay for
the replacement of the entire set.
Mechanical and Electrical Breakdown
It is not possible of the company or our agent to check that
electrical goods are working before a move takes place and our
agent obviously have no responsibility for pre-existing damage.
This means that our agent will only pay for mechanical and
electrical breakdown or derangement if there is obviously damage to
outer casings.
Damp & Mildew
From time to time Furniture Storage receives Notice from customers
for items that appear damp or damaged by mould or mildew. Be aware
that the company's warehouses are not heated. In winter, the
ambient temperature and humidity in a warehouse is much lower than
a centrally-heated home.
The higher temperature at home means that its air is almost
certainly more humid. If soft furnishings, upholstered furniture,
bedding and curtains come from a warm environment into a cold
environment, the air in the fibres will cool and deposit a
'moisture load', and a feeling of dampness.
This arises because the temperature and humidity in your house is
high, not because the warehouses leak! We are happy to discuss this
with you.
Packing your Goods
Furniture Storage offers a 2 man packing service at £40 per hour,
plus the cost of packaging materials.
Our agent will not pay for the loss or damage to goods packed by the
customers, only if there is total loss of all the consignment. If
you find this unacceptable, you must allow us to pack your goods.
JURISDICTION/GOVERNING LAW
Users of these pages submit to the jurisdiction
of the Gibraltar courts and this Site is governed by Gibraltar law.
LARGE CASH PAYMENTS
We will not accept large cash payments greater than 15,000euros
(£10,000) in any single transaction.
